Starter
$149 / month
One location
For a single team that wants every enquiry and review answered promptly.
- Instant email and web-form replies
- Google review replies
- One location
- Monthly activity report
- 14 days in approval mode to start
For home-service trades in the UK & US
Every missed call is a lost job.
VanReply is the AI teammate that replies to missed calls, texts and web enquiries, qualifies the lead, books the work and chases the quote — around the clock, so you can stay on the tools.
The problem
You’re on the job. The next enquiry still has to be answered.
When nobody picks up, the customer rings the next firm.
A call comes in while you’re under a boiler, up a ladder, or already on the road. After hours, the same thing happens. Quotes sit in the inbox. Reviews go unanswered. None of that is a lack of skill — it’s a lack of someone on the front door.
VanReply covers that door, so those jobs still have a chance to reach you.
How it works
Up and running in three steps
You stay in control from the first message. For the first 14 days, you approve every draft before it goes out.
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1
We learn your business
You tell us your services, areas, prices, tone of voice and the questions you always get — and the rules for when something should come straight to you.
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2
We connect your channels
We hook up your email and website form, and reply to your Google reviews. On Growth and Multi-site we can also follow up on WhatsApp or SMS, and text a customer back when they miss you, using a phone line you supply.
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3
We reply, book and follow up
VanReply answers around the clock, qualifies the lead, offers a booking time and chases unanswered quotes. After the first two weeks, you choose which types of message can send on their own.
What you get
A front door that doesn’t clock off
Built for plumbers, electricians, HVAC technicians, roofers, cleaners and other home-service trades — not a generic chatbot.
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Email and web-form replies
Enquiries get a clear, on-brand answer any hour of the day, including the questions you would usually have to type out yourself.
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Missed-call text-back
On Growth and Multi-site, when a call rings off, the customer can get a text asking what they need and offering a time. You supply the phone line.
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Lead qualification
VanReply checks the job, the area and how urgent it is, so you spend your time on work you actually want to take.
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Booking and quote follow-up
Offer a slot with your booking link, then chase the quote or the no-show so good work doesn’t quietly go cold.
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Review replies
New Google reviews get a timely, considered reply. Anything angry, legal or sensitive is flagged for you instead of being sent.
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You stay in control
The first 14 days run in approval mode. After that, you decide what can go out automatically. A monthly report shows what was handled.
Pricing
Simple monthly plans
Prices are in US dollars, billed month to month. Cancel any time, no questions asked, with 30 days’ notice.
Best for most trades
Growth
$299 / month
One location, with follow-up
Everything in Starter, plus the tools that turn a missed call into a booked job.
- Everything in Starter
- Missed-call text-back (you supply the phone line)
- WhatsApp or SMS follow-up
- Quote and no-show chasing
- Booking links
Multi-site
$499 / month
Up to five locations or teams
For firms running more than one van, branch or crew on the same standard.
- Growth cover for up to five locations or teams
- Custom escalation rules
- A monthly optimisation call
- Monthly activity report
- 14 days in approval mode to start
For the first ten founding clients, the setup fee is waived and the monthly price is locked. VanReply is not a live voice receptionist; after-hours and on-the-job cover starts with messages, including a text back when a call is missed.
FAQ
Questions trades usually ask
Does VanReply pick up the phone and speak to the customer?
Not at launch. VanReply replies in writing: email, website forms and reviews on every plan, and on Growth and Multi-site it can also text a customer back after a missed call (you supply the phone line) and follow up on WhatsApp or SMS. Live voice answering may be offered later; it is not part of these plans today.
Will it send messages without me seeing them?
Not at first. The first 14 days run in approval mode, so you see every draft before it goes out. After that, you choose which types of message can send automatically and which still need a look.
Do my customers know they are talking to an AI assistant?
Yes. Replies make clear that an AI assistant is helping your firm. Anything angry, legal or sensitive is flagged for you instead of being sent automatically.
What do I need to get started?
A short intake covering your services, areas, prices, tone and escalation rules, plus access to the inbox and form you want covered. For Google reviews, you invite VanReply as a manager on your Business Profile — never as the owner, and never by sharing a password. For missed-call text-back, you supply the phone line.
Can I cancel?
Yes. Plans are month to month. You can cancel at any time, no questions asked, with 30 days’ notice. Details are in our terms, which are still a draft pending legal review.
Who is VanReply for?
Owner-operated and small home-service firms in the United Kingdom and the United States — plumbers, electricians, HVAC, roofers, cleaners and similar trades. Other countries will follow once the offer is proven.
How is my data handled?
VanReply is a brand of SHORI - Marine Equipment and Services, Lda, in Funchal, Portugal. When we handle your customers’ messages we act as your data processor, under UK and EU data-protection law. There are no trackers on this website. Read the privacy notice for the full picture; it is marked as a draft pending legal review.
Get in touch
Book a free demo
Tell us a little about your firm and we’ll show you how VanReply would handle a real enquiry of yours. No slides for their own sake — just the work.